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Terms & Conditions

By agreeing to the Terms and Conditions of Magic Hands Cleaning Solutions LLC., you agree to comply to be bound by these rules upon booking your cleaning appointment.

Satisfaction Guarantee

We strive to provide you with Five Star Service. If for any reason you are not satisfied with any part of the service, we will return and re-clean within 24 hours of your cleaning to finish the task left that does not meet the Magic Hands Cleaning Solutions LLC 

Please notify us within 24 hours of your cleaning to available of this guarantee.
Any complaint outside of the 24-hour time voids the RE-CLEAN GUARANTEE AND A RE-CLEAN WILL NOT BE PERFORMED.

PLEASE NOTE: WE WILL NEED ACCESS TO THE HOME WITHIN OUR NORMAL BUSINESS HOURS.

Monday-Friday 9am - 5pm Central Time, 

Refund Policy


 

Payments


 

In order to reserve your cleaning date and time, a deposit of $50 is required to book. A hold of the remainder of the cleaning invoice will be held 24 hours before your appointment. If funds are not available the day of the cleaning a $50 Cancellation Fee

will be charged.
We have a strong NO PAY NO CLEAN POLICY
WE ONLY ACCEPTED  DEBIT OR CREDIT CARDS, AFTERPAY ARE ACCEPTED. WE NO NOT ACCEPT CASH OR CHECKS.

Magic Hands Cleaning Solutions LLC do not give REFUNDS but we abide by our RE-CLEAN POLICY as guarantee that we will go back within the 24-Hour Time Frame after services are redeemed.

Magic Hands Cleaning Solutions LLC provides all cleaning products and equipment. We exclusively use ECO-FRIENDLY/GREEN PRODUCTS. If you have a certain brand(s) or even an equipment(s) you would like for us to use, please note that we are not responsible for any wear and tear of the equipment or damage from your preferred product(s). In the event that you want our company to use your own equipment for the cleaning, please have it ready for us to utilize on the day of your booked appointment.

Clean Ready

  • ​To allow our cleaners to focus on cleaning, please tidy up before their arrival. This includes clearing floors, countertops, and tabletops of any declutter.

  • We do not do dishes but it can be added as a add-on service. 

  • All valuables, irreplaceable, and personal items MUST be put away, plus anything that is cracked or broken has to be put away, including firearms, knives, etc.

Arrival Times

  • Cleaning windows are typically between 9:30 a.m. - 11:00 a.m.

  • We provide each of our clients a timeframe that's available upon booking, with a 2-hour cleaning window unless specifically requested. 

  • If for some unforeseen reason we cannot make it to the appointment time frame as listed, we will contact you as soon as possible to inform you of this and make plans to reschedule the cleaning appointment.

Restrictions

  • We do not climb higher than a 2-4 step ladder.

  • We will not move items weighing more than 25 pounds.

  • Will not clean animal or human feces, urine, vomit, blood, or other similar bio-hazard materials or pet kennels. (these items will not be touched)

  • We do not use Bleach, CLOROX, OR PRODUCTS THAT CONTAIN AMMONIA.

  • We will clean the “living space” only, which is the area in a home or facility that has air conditioning and/or heating. If a home or business does not have electricity or running water, we will exit the home and a $50 FEE WILL BE APPLIED & WILL NEED TO BE PAID BEFORE YOUR NEXT APPOINTMENT OR IF ONE-TIME CLEANING IS BOOKED, YOU WILL RECEIVE AN INVOICE FOR THIS FEE.

  • We will not remove debris, or furniture from our client's property. You must have a trash can in your home or an apartment complex dumpster. We will not take the trash with us, PLEASE have a designated spot for your trash. You may add on trash removal as an extra service for a corresponding fee. If no trash can is provided and add-on trash removal is not paid, we will gather it all in a nice matter outside your home if needed.

  • No other service workers or contractors, visitors of no such in the home at the time of service. We will need access to each room that is in your service contract. For the safety we will not work with other contractor workers in the home

Scheduling/Rescheduling

  • A $50 SAME DAY FEE OR DEPOSIT APPLIES FOR ANY BOOKINGS WITHIN 24 HOURS PRIOR TO YOUR CLEANING NEEDS.

  • We require at least 24 hours' notice for any cancellations or rescheduling. This allows us to find replacement jobs for our cleaners. If you fail to provide 24-hour notice, your $50 deposit  will automatically convert into a cancellation fee, and you will need to pay a new deposit to book another service.

  • Clients can reschedule their cleaning up to 4 times with at least 24 hours' notice. Exceeding this limit will result in the deposit being forfeited.

 

Holiday

​We do not provide cleaning services on the following holidays

        Independence Day

       Thanksgiving

       Christmas Eve

       Christmas Day

       New Year's Eve

       New Year's Day

  • ​​ If your scheduled clean day/time falls on a holiday, we will make our best effort to rearrange the schedule to accommodate you. If you're on vacation and need to reschedule your cleaning, please do so in the 48-hour window or you will be charged if your home is not available for the cleaning.

  • For dangerous weather conditions, we will reschedule our as best as possible with no additional fees or penalties. Thank you for your understanding.

Lock Out Policy

Your home should be accessible to Magic Hands Cleaning Solutions LLC on the date and time of your cleaning.

If our cleaning team cannot access your home, every effort will be made to contact you. If no contact is made within 15 minutes, the cleaning will be skipped, and you will be charged the $50 late cancellation fee. To avoid this, you can provide a key or access code.

Rate Increase

Rates may be adjusted annually. You will be notified. Changes to your home or living situation, such as a remodel, new occupants, or major furniture additions pets, may also prompt a rate adjustment

Courtesy  

  • To provide a workable environment, we ask that our staff is allowed to open/ close windows for proper airflow, or to adjust the    thermostat. (We will put the thermostat back to its original setting per our post-cleaning quality control checklist.)

Damage & Loss Policy

  • Magic Hands Cleaning Solutions LLC. is fully insured with a General Liability Insurance Policy issued out of the State Of Alabama.

  • Our staff of Magic Hands Cleaning Solutions LLC are trained to be extra careful of our customers belongings. 

  • Our staff is instructed to report any damage immediately to the owner and to you. If you’re NOT available then a picture of the area or items will be taken for our and your records. If you believe that something has been damaged by us, we need to hear about it within 24 hours after your appointment.

  • We do not take responsibility for damage not reported within this time frame of 24 hours of your service. As that damage could have occurred after your appointment, However, we are not responsible for damage due to:

  • Normal wear and tear

  • Improper installation of items

  • Undisclosed fragile or valuable items (artwork, collectibles, heirlooms)

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Your trust is important to us. The integrity of our cleaning service business, MAGIC HANDS CLEANING SOLUTIONS LLC is a priority and so we take damage and stolen property seriously.

Food Truck Cleaning

  • Client needs to book the cleaning appointment one week ahead of time.

  • Magic Hands will charge $50 cancelation fee if it’s done after 48 hours before the cleaning appointment.

  • Client needs to provide their time of arrival to the kitchen location to give enough time for the cleaner to prepare upon booking this will be giving the day of booking.

  • Each truck fryers need to be unbolted along with the gas line.

  • It is the truck owners' responsibility to inspect the food truck before servicing customers to make sure the gas line and everything gets screwed back in and bolted.

  • If over a month has pasted and cleaning has not been done or has been skipped, an upcharge will be given based on the condition starting at $75.

  • This will be a month to month and it has to be canceled within 72 hours of your next clean. A ONE TIME INTIAL CLEANING BE DONE.

  • No Call, No Show. Client needs to be at the location within 30 minutes after cleaner’s arrival or client will be charge a No Call, No Show fee of the full amount of the cleaning and client has one month to reschedule the appointment.



WE DO NOT CLEAN HOARDER HOMES OR OVERLY COMPACT HOME

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With your permission, we would like to take pictures of before and after scenarios highlighting to showcase our work. WE PROMISE to never reveal your location or photograph anything personal such as pets, family photos, money, artwork, private documents, jewelry, etc. The photos are intended for promotion for our cleaning service business.

Before & After Cleaning Photos

Non-Solicitation of Magic Hands Cleaning Solutions LLC

Our cleaning service is committed to providing a safe and secure working environment for both our employees and clients. As such, we ask that our clients not solicit our employees to hire them away from our company. We take our time with background checks, employee training and completed comprehensive cleaning training. This is a violation of our policies and will not be tolerated. We will take appropriate actions if we find that any of our employees have been contacted in an attempt to solicit them away from our service. Thank you for understanding and respecting our policies.

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