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Frequently Asked Questions

  • What Are Your Operations Hours?
    Our hours of operation are: Monday – Friday: 9:30 a.m.-5:00 p.m. Saturday: Every Other Saturday 9:00 a.m.- 12:00 p.m. Sunday: Closed
  • Is Magic Hands Licensed, and Insured?
    We are!! We’re currently insured for up to $1 Million in General Liability damage. We are licensed in the State Of Alabama.
  • What Payment Options Are Available
    We make paying for your cleaning service quick and easy. Simply pay a $50 deposit (non-refundable for cancellations within 48 hours of the scheduled cleaning day) to reserve your cleaning day, and your card will be authorized the morning of your cleaning. We accept major credit cards and debit card payments. We do not ACCE CASH OR CHECKS Our cleaning technicians do not handle any form of payment. All payments are to be made prior to the cleaner's arrival. It’s important to know we have a NO PAY / NO CLEAN POLICY.
  • How Much Does Your Service Cost?
    We charge flat rate fees dependent upon your requested cleaning PLUS the condition of your home, square footage, frequency of service. Instead, we adhere to our schedule of fees and quote you our best price so you can keep your cost as low as possible. NOTE: We do provide you with the best QUOTE based on the information you provided during what is filled out in your quote form. If we arrive and it is not the condition as given... We have the right to REFUSE THE CLEANING (based on conditions) or if it takes us longer than the time given, we will reach out to see if you would like us to proceed with the additional charges we will is needed to complete the home or business then a invoice will be sent and the cleaning will proceed after payment is received PLEASE make sure you provided your add-ons if any 48 hours before your cleaning. This will help us give the best timing and charges for your cleaning service.
  • How Do I Prepare My Home For Cleaning Day?
    Please do not clean, that is what we are for to service your cleaning for you. If you have any specific preferences, let us know, so we can enhance your cleaning experience and ensure you are completely satisfied. In areas of the home with extreme clutter Magic Hands reserves the right to skip those areas in order to avoid damaging items or injuring the cleaning techs. All valuables and irreplaceable items MUST be put away, plus anything that is cracked or broken has to be put away or added to your note section of your cleaning for what NOT TO TOUCH. All personal items please have put away (including FIREARMS), KNIVES, SWORDS, SERVICE GUNS ETC,) Note: Client should note in the booking process any damage to surfaces or areas not to clean.
  • Is There A Rescheduling Fee?
    We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation Policy for further information
  • Do You Supply Cleaning Products And Equipment?
    We provide all cleaning supplies and equipment needed, if you prefer us to use your products, just notify us and leave it out on the day of cleaning. Magic Hands will not be held liable for any damage caused by homeowners’ products or the wear and tear use of clients’ equipment.
  • Does Magic Hands Use Toxic Products?
    Even with us being an Eco-Friendly/Green Cleaning Business, in some instances “Harsh” product is strictly used on tough-to-clean areas. For example, the buildup of hard water stains or calcium buildup will require CLR to clean. For instance, we can use a Eco Cleaning product that does the job that will be our first choice. WE NO NOT USE CLOROX, OR AMONIA
  • What If We Are Unhappy With The Cleaning?
    We come with a 100% Satisfaction Guarantee. We want you to be absolutely satisfied with our cleaning service. If for any reason you are unhappy, report your concerns within 24 hours of your service by calling (256) 800-9704 or by emailing info@magichandscleaingsolutions.com. We will gladly come back at no cost and reclean the areas you are dissatisfied with. We DO NOT ISSUE REFUNDS for services performed but nonetheless, we will fix it and make it right if reported in 24 hours of your cleaning. Any complaint outside of the 24-hour time is outside is our re-clean policy
  • Does Someone Have To Be Home?
    IT WOULD BE BEST IF THE HOME IS EMPTY! We ask that if anyone is home (work from home jobs etc.) that you are free from being within the service areas that needs to be cleaned. PLEASE understand we may need to multi-task between rooms, and its best that no room is occupied during the cleaning unless you WFH (we will need full access to that room when it's time to clean) You will be notified once the cleaners are headed to your residents. We cannot guarantee the exact time of arrival but offer a time slot window for your convenience. We understand that the security of your home is extremely important, and we consider it our number one priority, we will make sure to lock up when we arrive and once, we exit the home. (By key or security code) Keypad Lock: Some clients may have a digital keypad in place of a keyed door lock or garage, a custom pin code could be provided for us to enter your home Magic Hands will not be liable for any false alarm charges due to code changes not brought to their attention before servicing the home.
  • What If I Have Pets?
    We are pet friendly cleaning company. We are mindful of pets on your property, but we cannot be held liable for their safety while service is being performed. We recommend you leave outside or in a crate, kennel or gated area to ensure the safety of our teams, we cannot be responsible for any pets. We do not clean litter boxes or pick up any pet waste.
  • RIGHTS OF REFUSAL OF SERVICE
    Magic Hands Cleaning Solutions LLC. has the right to cancel any service, if for any reason racism, sexism, or disrespect to our team members will have the right to end the cleaning and this will result in immediate termination of service. If we feel our services do not fit the cleaning needs or the integrity of Magic Hands Cleaning Solutions , we also have the RIGHT TO REFUSE!
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