Frequently Asked Questions

Our hours of operation are: Monday – Friday: 9:30 a.m.-5:00 p.m. Saturday: Every Other Saturday 9:00 a.m.- 12:00 p.m. Sunday: Closed

Magic Hands Cleaning Solutions is Bonded and Insured. If proof of Insurance is requested, we are happy to provide that. We are licensed in the State of Alabama.

We make paying for your cleaning service quick and easy. Simply pay a $50 deposit (non-refundable) to reserve your cleaning We accept major credit cards and debit card payments. We do not accept CASH OR CHECKS Our cleaning technicians do not handle any form of payment. All payments are to be made prior to the cleaner's arrival. It’s important to know we have a NO DEPOSIT PAID / NO CLEAN POLICY.

No — only if you’d like to be. When booking, you’ll be asked whether you plan to be home or how our team should access your property if you won’t be present. For the first cleaning, many clients choose to stay home to walk our cleaners through the space, point out areas needing special attention, and note any spots to avoid. After that, most of our regular clients are comfortable providing a spare key or entry code, trusting our insured cleaning professionals to handle their home with care.

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation Policy for further information

We provide all cleaning supplies and equipment needed, if you prefer us to use your products, just notify us and leave it out on the day of cleaning. Magic Hands will not be held liable for any damage caused by homeowners’ products or the wear and tear use of clients’ equipment.

Even with us being an Eco-Friendly/Green Cleaning Business, in some instances “Harsh” product is strictly used on tough-to-clean areas. For example, the buildup of hard water stains or calcium buildup will require CLR to clean. For instance, we can use a Eco Cleaning product that does the job that will be our first choice. WE NO NOT USE CLOROX, OR AMONIA

We come with a 100% Satisfaction Guarantee. We want you to be absolutely satisfied with our cleaning service. If for any reason you are unhappy, report your concerns within 24 hours of your service by calling (256) 800-9704 or by emailing info@magichandscleaingsolutions.com. We will gladly come back at no cost and reclean the areas you are dissatisfied with. We DO NOT ISSUE REFUNDS for services performed but nonetheless, we will fix it and make it right if reported in 24 hours of your cleaning. Any complaint outside of the 24-hour time is outside is our re-clean policy

The first cleaning it would be good for someone to be home to show the cleaner around. IT WOULD BE BEST IF THE HOME IS EMPTY! We ask that if anyone is home (work from home jobs etc.) that you are free from being within the service areas that need to be cleaned. We understand that the security of your home is extremely important and we consider it our number one priority. We will make sure to lock up when we arrive and once we exit the home.

We are pet pet-friendly cleaning company. We are mindful of pets on your property, but we cannot be held liable for their safety while service is being performed. We recommend you leave in a crate, kennel or gated area to ensure the safety of our teams. We cannot be responsible for any pets. We do not clean litter boxes or pick up any pet waste.

Magic Hands Cleaning Solutions LLC. has the right to cancel any service if for any reason, racism, sexism, or disrespect to our team members will have the right to end the cleaning, and this will result in immediate termination of service. If we feel our services do not fit the cleaning needs or the integrity of Magic Hands Cleaning Solutions, we also have the RIGHT TO REFUSE! PLEASE READ ALL TERMS & CONDITIONS